Have question about your benefits, coverage, pay or any healthcare needs? Call us and follow the prompts based on your specific needs:
- Press 1 to hear the message in Spanish.
- Press 2 for Self-Service IVR - To quickly check medical benefits information, eligibility or claims details.
- Press 3 for Rightway - For pharmacy benefits, prescriptions authorizations or formulary questions.
- Press 4 for Customer Advocate - For assistance about medical benefits and authorizations, care management needs and provider network related questions.
- Press 5 for Patient Advisory Nurse - For non-emergency symptoms and health or treatment questions.
- Press 6 for PeoplePlace - For assistance or questions about your pay, benefits enrollment, paid time off, leave or disability.
Other Resources
BSWH Benefits
Visit your benefits website to review your plan options, find side-by-side plan overviews and watch quick videos explaining how the plan works.
Health Savings Account
Manage your Health Savings Account through Optum Bank.
MyBSWHealth App
MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.
Member Portal
With our 24/7 member portal, you can enjoy access to your health plan and health providers within a secure environment that includes the resources you can count on from Baylor Scott & White Health Plan. It's your one-stop shop for most information and questions.