Open Enrollment runs Oct. 26-Nov. 9

2027 benefits

Find a doctor in your 2027 plan’s network
  • BSWH EPO Plan (Coming soon)
  • BSWH PPO/BSWH HDHP plans (Coming soon)
Explore benefits information

2026 benefits

Find a doctor in your 2026 plan’s network
Explore benefits information
Ready to enroll or need to update your contact information?

Pharmacy information

For details about your prescription drug plan and to locate an in-network pharmacy near you:

Summaries of benefits & coverage

​​​​​​​​​​​​​Summary of benefits and coverage (SBC) documents make it easy for you to see how different services and procedures are covered in different medical plans and compare coverage between the three network tiers in our HDHP and PPO plans. Baylor Scott & White Health offers the following medical plan options:

Tools & resources

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Member handouts

  • BSWH EPO Quick Reference Guide (Coming soon)
  • BSWH PPO/BSWH HDHP Quick Reference Guide (Coming soon)
  • Member portal guide

Special coverage options

Out-of-area (OOA) coverage

Only available with BSWH PPO and BSWH HDHP plans

Employees and covered dependents who live 40+ miles from the nearest Tier 1 acute care hospital may qualify to receive Tier 1 benefits when using Tier 2 providers.

How to activate coverage
  • Contact the BSWHP Member Service Center at 844.843.3229 before receiving care.
  • If your coverage has already been activated, no further action is required.
  • If you no longer live 40 or more miles from a Tier 1 acute care hospital, contact BSWHP to deactivate your Out-of-Area Coverage.

Tier 1 Exception Program

Only available with the BSWH PPO and BSWH HDHP plans

If a Tier 1 provider is not reasonably available for a covered service, eligible members may request a Tier 1 Exception. When approved, covered services received from a designated Tier 2 or Tier 3 provider will be covered at the Tier 1 benefit level.

How to request a Tier 1 exception
  • Contact the BSWHP Member Service Center at 844.843.3229 before receiving care.
  • Requests are reviewed based on provider availability and the following network access standards:
    • Urban areas (population greater than 500,000): Primary Care Providers (PCPs) and hospitals within 10 miles; specialists within 25 miles.
    • Rural areas (population less than 500,000): Primary Care Providers (PCPs) and hospitals within 25 miles; specialists within 45 miles.
  • Approval must be obtained prior to receiving care for Tier 1 benefits to apply.

Note: Approvals do not guarantee coverage for all services. All services remain subject to plan benefits, exclusions, and medical necessity requirements.

MyBSWHealth

Manage all your healthcare needs in one convenient place. See what you can do with MyBSWHealth.

download the my bsw health app

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my bsw health app

Contact information

Have question about your benefits, coverage, pay or any healthcare needs? Call us and follow the prompts based on your specific needs:

  • Press 1 to hear the message in Spanish.
  • Press 2 for self-service options, including ID cards, benefits eligibility and claims information.
  • Press 3 to be transferred to Rightway for pharmacy benefits, prescriptions, prior authorizations and formulary questions..
  • Press 4 to be transferred to a Customer Advocate for medical benefits, authorizations, care management and provider network questions.
  • Press 5 to be transferred to the Patient Advisory Nurse line for non-emergency symptoms, health concerns or treatment questions.
  • Press 6 to be transferred to PeoplePlace for assistance with pay, benefits enrollment, paid time off, leave or disability.
  • Press 9 to repeat this menu.

Member portal

With our 24/7 member portal, you can enjoy access to your health plan and health providers within a secure environment that includes the resources you can count on from Baylor Scott & White Health Plan. It's your one-stop shop for most information and questions.

Receive care from the comfort of your home, or anywhere in Texas, 24/7. Simply log into MyBSWHealth.com or...

Scan the QR code to download the app →

Download the app

download the my bsw health app

apple app storegoogle play store

  • Conduct an eVisit and get care fast
    • Enter answers to a few questions about your symptoms; it takes only 5 to 10 minutes
    • Receive a response from a Baylor Scott & White Health provider within one hour
    • Prescriptions (if needed) will be sent immediately to your preferred pharmacy
  • Schedule a 24/7 Care Video Visit with an on-call provider
    • Schedule your appointment
    • Talk with a Baylor Scott & White Health provider live about your symptoms
    • Visits are quick: Just 10 to 15 minutes
    • Prescriptions (if needed) will be sent immediately to your preferred pharmacy

my bsw health mobile app

Link your MyBSWHealth account

  1. Go to the MyBSWHealth portal.
  2. Select Baylor Scott & White Health Plan in the dropdown.
  3. Click Verify and Link.
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