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Natural Disasters: Member Support

Here when you need us most

At the ready for you and yours

We understand how devastating it can be when a natural disaster hits. If this happens to you or your community, you have the support of Baylor Scott & White Health Plan. We're here to provide the help you need, whether that's working with local hospital systems, pharmacies or other providers to ensure you receive the care and medications you need as quickly as possible.

Care and coverage support

If you are a member who is impacted by a disaster, contact Baylor Scott & White Health Plan's Customer Service Team or call the number on the back of your ID card for assistance accessing care and medical services.

Get case management assistance

If you have a medical issue or concern, please reach out to our Case Management Team by calling the number on the back of ID card or emailing Our team of qualified experts will quickly direct you to the right type of care.

More information

member resources

Access resources available to Baylor Scott & White Health Plan members

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