Quick Links & Resources
Member Tools
Guides
Questions? Contact Us!
Emergencies
Call 911 or go directly to the nearest hospital.
MyBSWHealth App
MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.
Resources & Information
Forms
- Appointment of a Representative Form (Medicare only)
- Medical Claim Form
Pharmacy Forms
Member Portal Features
This is your one-stop shop for most information and questions. You can find just about anything in your member portal, where you can:
Find information about:
- Your benefits
- Your member ID cards
- Your claims
Find care:
- Virtual care available anytime
- Online, by phone or in person
- Need help choosing the right option?
- help choosing the right option?
Use resources:
- Make a payment
- Chat with us
- Send a secure message
Your Member ID Card
Remember to carry your Baylor Scott & White Health Plan member ID card with you at all times. You will need to show it to your provider(s) when you receive covered services. Your card contains important information, including your plan name, member ID number, copay/coinsurance amounts and customer service phone numbers to call if you have questions.
You can also contact our Customer Service team and request your new card be mailed to you.
NOTE: Information shown on your ID card may vary based on your plan benefits.
Set Up Automatic Payments
A member guide to setting up automatic premium payments for your Marketplace plan.
Transition of Care
Enrollees in Active Treatment
New Scott and White Health Plan enrollees in active treatment for medical conditions with non-Scott and White Health Plan network providers may be granted up to 90 days to transition care to network providers, based on individual case review.
Please fill out a transition of care form and submit it to Scott and White Health Plan at:
Baylor Scott & White Health Plan
1206 W. Campus Drive
Temple, TX 76502
Attention: Customer Advocacy
Or fax it to:
254.298.3663
Attention: Customer Advocacy