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Marketplace Contact Information
*If you purchased your plan directly through Baylor Scott & White Health Plan (off-exchange), call 800.321.7947.
Members With Coverage Through Work
Call Us
844.633.5325 (TTY: 711) 7 AM-7 PM CT weekdays
If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.
Medicare Advantage Member Contact Information
BSW SeniorCare Advantage
- Chat with Customer Service New
- 866.334.3141 (TTY: 711)
- Non-Members: 800.782.5068 (TTY: 711)
Covenant Health Advantage
- 833.442.2405
- Non-Members: 833.738.2460
Customer Service Phone Hours
Oct. 1 to March 31
7 AM to 8 PM CT, daily*
April 1 to Sept. 30
7 AM to 8 PM CT, weekdays*
*Closed major holidays.
Provider Contact Information
Customer Service
Medicare Advantage
BSW SeniorCare Advantage Plans
866.334.3141Covenant Health Advantage
833.442.2405Medicaid
STAR Medicaid or CHIP in West Texas
FirstCare.comSTAR Medicaid in Central Texas
RightCare.SWHP.orgPharmacy Help Desk
Find a Representative
■ Region 1 - HPRegion1@bswhealth.org
■ Region 2 - HPRegion2@bswhealth.org
■ Region 3 - HPRegion3@bswhealth.org
■ Region 4 - HPRegion4@bswhealth.org
Provider Relations Representative Territory Map
Use this map to find your region and corresponding representative email address.
Emergency/Out-of-Plan Referrals & Preauthorizations
Call our Care Coordination Division and we'll help you make any special arrangements that are needed.
Employer Group Contact Information
Your Client Management Team stands ready to work with you and your broker/consultant to accomplish your goals for a successful benefits program. Your Client Liaison and Client Manager are your best first points of contact for any questions or concerns.
Agent/Broker Contact Information
Agent & Broker Support
Agent Support
Agent Licensing
866.781.7008 - Press 1
HPLicensing@BSWHealth.org
Fax: 254.298.3512
For help with...
- Onboarding Assistance & Appointment Status
- General Contracting Questions
- Ready-to-Sell Requirements
- License, E&O and Certification Updates
Commission Assistance
866.781.7008 - Press 4
HPBrokerCommission@BSWHealth.org
For help with...
- Commission Questions
- Statement Portal Access and Review
- Agent of Record Change Requests
- FMO Affiliation Changes
All Other Inquiries
866.781.7008 - Press 5
For help with...
- General Support Assistance
- Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
- Agent/Broker Portal (Access Required)
- Website Navigation
Sales Support
Application Status
866.781.7008 - Press 2
HPMedicareApps@BSWHealth.org
HPU65Apps@BSWHealth.org
Fax: 254.298.3567
For help with...
- Enrollment Verification
- Application Status
- AOR Validation
All Other Inquiries
866.781.7008 - Press 5
For help with...
- General Support Assistance
- Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
- Agent/Broker Portal (Access Required)
- Website Navigation
Chat
Did you know you can chat with a Customer Service Agent?
Access an automated menu to view recent claims, plan benefits and plan details or connect to a live Customer Service Agent to help answer any additional questions.
Log into your Member Portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company. You can find the chat icon in the lower right corner of the Claims, Plan Benefits and Deductible pages.
Nurse Advice Line
Need care advice? Do you have health or medication questions? For non-emergency symptoms and health or treatment questions, members can call the 24-Hour Nurseline to speak with a registered nurse.
If you speak another language, our Customer Service Representatives can connect you with an interpreter. You can also get information in larger print or in any other language format, if needed. Our TTY line is 711.
MyBSWHealth App
MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.
Our Headquarters
Our Customer Service Representatives will be happy to help you by phone at the numbers above.
You also have access to your 24/7 Self-Service portal.