Medicare Advantage member contact information
Customer Service
Members
Non-members
Customer Service phone hours
October 1-March 31
7 AM to 8 PM CT, daily*
April 1-September 30
7 AM to 8 PM CT, weekdays*
*Closed major holidays.
Baylor Scott & White Health Plan offers BSW SeniorCare Advantage HMO-POS plans as a Medicare Advantage (MA) organization through a contract with Medicare. Baylor Scott & White Insurance Company offers BSW SeniorCare Advantage PPO plans as an MA organization through a contract with Medicare. Enrollment in one of these plans depends on the health plan's contract renewal with Medicare.
Y0058_27BSWHPWEBSITE_C CMS ACCEPTED | 10/1/2026 | Last updated: 10/1/26