Medicare Advantage Member Contact Information
BSW SeniorCare Advantage
- Chat with Customer Service New
- 866.334.3141 (TTY: 711)
- Non-Members: 800.782.5068 (TTY: 711)
Covenant Health Advantage
- 833.442.2405
- Non-Members: 833.738.2460
Customer Service Phone Hours
Oct. 1 to March 31
7 AM to 8 PM CT, daily*
April 1 to Sept. 30
7 AM to 8 PM CT, weekdays*
*Closed major holidays.
Baylor Scott & White Health Plan offers BSW SeniorCare Advantage HMO-POS plans as a Medicare Advantage (MA) organization through a contract with Medicare. Baylor Scott & White Care Plan offers Covenant Health Advantage HMO plans as an MA organization through a contract with Medicare. Baylor Scott & White Insurance Company offers BSW SeniorCare Advantage PPO plans as an MA organization through a contract with Medicare. Enrollment in one of these plans depends on the health plan's contract renewal with Medicare.
Y0058_BSWHPWEBSITE2026_C CMS 10/1/2025 | Last updated: 10/1/25