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Member portal
Access the provider portal or view the user guide for instructions.
Portal features
- Provider and pharmacy finder
- ID cards
- Copays and coinsurance
- Deductible and out-of-pocket
- Claims and authorizations
Provider portal
Access the provider portal or view the user guide for instructions.
Portal features
- Detailed account search and information
- Document search
- Authorization request and search
- Reporting features
- Message center
- Claims search
- ID card features
Employer Group portal
Agent/broker contact information
Agent licensing
- Onboarding assistance & appointment status
- General contracting questions
- Ready-to-sell requirements
- License, E&O and certification updates
Application status
- Enrollment verification
- Application status
- AOR validation
Material request
- Product information
- Open enrollment
All other inquiries
- General support assistance
- Softheon Marketplace portal (access required exchange user ID and troubleshooting)
- Agent/broker portal (access required)
- Website navigation
Commission assistance
- Commission questions
- Statement portal access and review
- Agent of record change requests
- FMO affiliation changes
MyBSWHealth app
MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.
Chat
Did you know you can chat with a Customer Service agent?
Access an automated menu to view recent claims, plan benefits and plan details or connect to a live Customer Service Agent to help answer any additional questions.
Log into your member portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company. You can find the chat icon in the lower right corner of the Claims, Plan Benefits and Deductible pages.