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Federal Employees Health Benefits

Welcome, FEHB Employees and Family Members!

As one of the top-rated private health insurers in Texas, we are proud to offer healthcare coverage to federal employees and their families.

With Baylor Scott & White Health Plan (BSWHP), you have access to the renowned doctors, specialists and facilities of the Baylor Scott & White Health system. Baylor Scott & White Health provides full-range, inpatient, outpatient, rehabilitation and emergency medical services. Beyond the Baylor Scott & White Health system, we offer access to thousands of providers throughout North, Central and West Texas to ensure our members have plenty of in-network options for care.

Need help?

  • Customer service advocates are available from 7 AM to 7 PM weekdays at 844.633.5325. You can also send a secure email (and receive a secure response) through the MyBSWHealth Member Portal.
  • 24/7 Member Portal: MyBSWHealth. Chat live with Customer Service (not available on all screens) OR send a secure message anytime. Available at BSWHealthPlan.com or in the MyBSWHealth app.
  • Nurse Advice Line: Nurses are available 24/7 to talk through your symptoms and help you make decisions on next steps, whether that's an appointment or an at-home remedy. The Nurse Advice Line phone number is on the back of your member ID card.
  • Telemedicine 24/7: Virtual care is available anytime from MyBSWHealth (in Texas) and MDLIVE (nationwide). Access both from your MyBSWHealth member portal or scroll down to learn more.

Your Member ID card

Be sure to always show your new Member ID card to your provider, even if your coverage has not changed. You may have a new Member ID number or a phone number may have changed. Your provider will need this information to confirm coverage and process your claims.

Your card contains important information including your plan name, member ID number, copay/coinsurance amounts and customer service phone numbers to call if you have questions.

Healthcare On the Go

Members have access to board-certified doctors, pediatricians, licensed therapists and more using your smartphone, tablet or desktop computer.

MyBSWHealth Virtual Care

my bsw health mobile app

Receive care from the comfort of your home, or anywhere in Texas, 24/7. Simply log into MyBSWHealth.com or download the app.

Conduct an eVisit for common medical conditions and get care fast

  • Complete a short, online interview about your symptoms.
  • Receive a response from a Baylor Scott & White Health provider within one hour.
  • Select your preferred pharmacy to send prescriptions (if needed).

Schedule a same-day Video Visit with a provider, face to face

  • Schedule your appointment.
  • Talk with a Baylor Scott & White Health provider live about your symptoms.
  • Visits length varies, based on your needs. Often as quick as 10 - 15 minutes.
  • Provider will send prescription (if needed) to your preferred pharmacy.

Virtual Care Powered by MDLIVE

md live mobile app

Virtual care options, powered by MDLIVE, are available 24/7 (including holidays) for most Employer Group and all Marketplace members. Check your member guide for information on your group's benefits.

  • Access to board-certified doctors, pediatricians, licensed therapists and more
  • Secure and easy visits by phone or video
  • Prescriptions sent to your pharmacy when needed

Registration

Registration is easy and takes only a few minutes.

  • To register, visit MDLIVE or call 800.718.5082.
  • When you register, be sure to tell them you're a Baylor Scott & White Health Plan member and have your member ID card available.

NOTE: If you already have an account with MDLIVE through a different insurance plan, you will need to re-register as a Baylor Scott & White Health Plan member. Be sure to save your new username and password so you can log in to the correct account.

Access

Once you have registered with your Baylor Scott & White Health Plan account, you can access MDLIVE:

Make Informed Choices

Our Procedure Cost Estimator can help you plan for future expenses and make informed choices about where to receive care. You can research any treatment (like chemotherapy) or procedure (such as a colonoscopy) in any of our in-network facilities, and receive a breakdown of all potential costs, including physician fees, laboratory tests, and medications. You can also see progress toward meeting deductibles and out-of-pocket maximums.

Try it! Simply log into the member portal and use the menu at the left to select the Cost Estimator.

The calculation for out-of-pocket expense is for the current plan year and is a good-faith estimate based on the information members provide. Actual out-of-pocket expenses may vary depending upon many factors, including the intensity of the condition, the complexity of treating the condition, or the medical provider. Estimates are given for procedures performed by in-network providers.

Pharmacy Information

Pharmacy information and locations

BSWHP Specialty Pharmacy Drug Program

The BSWHP Specialty Pharmacy Program offers the choice of two specialty care pharmacies to help manage and access specialty drugs.

BSWHP Medications Restricted to Pharmacy or Medical Benefit

BSWHP has certain medications that are restricted to the Pharmacy or Medical Benefit. For more information on these medications, visit the link below:

Preventive care medications

Under the Affordable Care Act, also known as the healthcare reform law, BSWHP covers some preventive care medications at 100% without charging a copay, coinsurance or deductible. The following list of drugs and products require a prescription (including over-the-counter medications) and to be filled at a network pharmacy to be covered at no cost share.

Health and Wellness Programs

Treating yourself right isn't a trend, it's a good habit. And it's a habit anyone can pick up. Take advantage of these Health and Wellness Programs to help you improve the areas of your life that need a boost.

The Wellbeing Assessment is a simple, digital health survey that helps you take steps toward a more vibrant and healthier life. The Wellbeing Assessment asks questions about your life and delivers customized action steps from our Lifestyle Management Program. Modules are self-paced, available online, and convenient for promoting physical and mental health, all things to help you feel your best.

The WebMD digital wellness platform encourages members to be healthy, while providing personal health support for various health conditions and health risks.

Well-being Assessment – Take an online health assessment to access recommendations and daily habits to improve your health and well-being. The well-being assessment is a simple digital health survey that helps you take steps towards a healthier and more vibrant life. Assessment for members.

Digital Wellness Coaching – Stay engaged, track progress and accomplish well-being goals by utilizing Daily Habits. Daily Habits offers you a personalized set of activities based on your health information and personal interests.

  • Nutrition
  • Sleep
  • Stress
  • Physical Activity
  • Tobacco

Digital Health Library – The Resource card offers articles, videos, recipes and motivational apps to support a healthier life. You can search for condition-specific information or explore other health topics of interest.

From Your Health Plan – Find the latest information on additional wellness offerings available through the health plan.

Wellness Challenges – Join a wellness challenge for the motivation to go the extra mile. Wellness Challenges encourage sustainable, healthy habits through competition and accountability. Gamify drinking water, taking the stairs and other activities that challenge and boost your well-being.

  • Physical Activity: Ready! Set! Move!
  • Nutrition: Five to Thrive
  • Stress: Stressless
  • Sleep: Seize the Zzzz
  • Water: Rethink Your Drink

We are pleased to offer a maternity program for expectant Baylor Scott & White Health Plan members. Focused on helping expectant mothers enjoy a healthy pregnancy journey, members can benefit from diverse program features for the duration of their pregnancy and one year postpartum.

Sign up by calling the customer service number on the back of your ID card or send an email to: HPMaternityCaseManagement@BSWHealth.org.

Have you ever wondered why some people can eat the foods they love and not gain weight? WondrTM is a skills-based digital weight loss program offered by Baylor Scott & White Health Plan — at no cost to you* — that has helped hundreds of thousands of people in different stages of health.

Case Management can help with:

  • Getting care, services, equipment and medications
  • Understanding and managing your health conditions
  • Understanding and getting the most out of your benefits
  • Understanding the healthcare system and getting needed authorizations and referrals
  • Helping you find programs and community resources for things your insurance does not cover

It's an added benefit for our members at no cost to you. The program is completely voluntary, so you may opt-in or out at any time.

To request Case Management:

  • Call: The number on the back of your Member ID Card, 8 a.m. to 5 p.m. CT weekdays and ask to speak with a member of the Case Management team.
  • Email: CaseManagement@BSWHealth.org

Finding help just got easier. findhelp is a Texas-based platform created to connect all people in need with programs that serve them. You can search for local resources like medical care, food, job training, transportation and more. Organizations in your community are ready to help.

findhelp is free, private, and easy to use. Search and connect at:

Find recommendations for and information about clinical preventive services

Contact Us

Let us help you with any questions. We're here serving Texans, so call us weekdays between 7 AM and 7 PM to speak live to another Texan. Customer Service Center: 844.633.5325

Temple (Headquarters)

1206 W. Campus Drive
Temple, TX 76502
254.298.3000
888.633.5325

Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.

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