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Federal Employees Health Benefits

  • Looking for your Member ID Card? If you're a new or renewing member and haven't yet received your ID card in the mail, you can access it anytime on the MyBSWHealth member portal. Just log in to MyBSWHealth.com, click on Insurance & Billing, then Baylor Scott & White Health Plan, and select "ID Card." Check out our Member Portal User Guide for more information on this and other helpful features.
  • MyBSWHealth Member Portal Updates: The new MyBSWHealth 24/7 member portal experience is live. Learn more here.
  • COVID-19 Vaccines: The COVID-19 vaccine is available to health plan members at zero out-of-pocket cost. We care about the health and well-being of all of our members and are committed to keeping you informed. Click here for more information.

Welcome, FEHB Employees and Family Members!

As one of the top-rated private health insurers in Texas, we are proud to offer our award-winning health plans and services to federal employees.

  • Experience: We’ve been serving Texans for 40 years.
  • Extensive network: Choose from more than 3,000 local physicians.
  • Nationally recognized: Our integrated system of care means your physician and health plan work as a team to provide the best care and service possible.
  • Health and wellness programs: Access wellness programs at no extra cost to be your healthiest self.

Visit the member portal, learn about your benefits or find a provider

Find recommendations for and information about clinical preventive services

Make informed choices

Our Procedure Cost Estimator can help you plan for future expenses and make informed choices about where to receive care. You can research any treatment (like chemotherapy) or procedure (such as a colonoscopy) in any of our in-network facilities, and receive a breakdown of all potential costs, including physician fees, laboratory tests, and medications. You can also see progress toward meeting deductibles and out-of-pocket maximums.

Try it! Simply log into the member portal and use the menu at the left to select the Cost Estimator.

The calculation for out-of-pocket expense is for the current plan year and is a good-faith estimate based on the information members provide. Actual out-of-pocket expenses may vary depending upon many factors, including the intensity of the condition, the complexity of treating the condition, or the medical provider. Estimates are given for procedures performed by in-network providers.

Contact Us

Let us help you with any questions. We're here serving Texans, so call us weekdays between 7 AM and 7 PM to speak live to another Texan. Customer Service Center: 844.633.5325

Temple (Headquarters)

1206 W. Campus Drive
Temple, TX 76502
254.298.3000
888.633.5325

Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.

Health and Wellness Programs

Treating yourself right isn't a trend, it's a good habit. And it's a habit anyone can pick up. Take advantage of these Health and Wellness Programs to help you improve the areas of your life that need a boost.

WebMD Digital Wellness Platform

The Wellbeing Assessment is a simple, digital health survey that helps you take steps toward a more vibrant and healthier life. The Wellbeing Assessment asks questions about your life and delivers customized action steps from our Lifestyle Management Program. Modules are self-paced, available online, and convenient for promoting physical and mental health, all things to help you feel your best.

The WebMD digital wellness platform encourages members to be healthy, while providing personal health support for various health conditions and health risks.

Well-being Assessment – Take an online health assessment to access recommendations and daily habits to improve your health and well-being. The well-being assessment is a simple digital health survey that helps you take steps towards a healthier and more vibrant life. Assessment for members.

Digital Wellness Coaching – Stay engaged, track progress and accomplish well-being goals by utilizing Daily Habits. Daily Habits offers you a personalized set of activities based on your health information and personal interests.

  • Nutrition
  • Sleep
  • Stress
  • Physical Activity
  • Tobacco

Digital Health Library – The Resource card offers articles, videos, recipes and motivational apps to support a healthier life. You can search for condition-specific information or explore other health topics of interest.

From Your Health Plan – Find the latest information on additional wellness offerings available through the health plan.

Wellness Challenges – Join a wellness challenge for the motivation to go the extra mile. Wellness Challenges encourage sustainable, healthy habits through competition and accountability. Gamify drinking water, taking the stairs and other activities that challenge and boost your well-being.

  • Physical Activity: Ready! Set! Move!
  • Nutrition: Five to Thrive
  • Stress: Stressless
  • Sleep: Seize the Zzzz
  • Water: Rethink Your Drink

Healthy pregnancy information

We are pleased to offer a maternity program for expectant Baylor Scott & White Health Plan members. Focused on helping expectant mothers enjoy a healthy pregnancy journey, members can benefit from diverse program features for the duration of their pregnancy and one year postpartum.

Sign up by calling the customer service number on the back of your ID card or send an email to: HPMaternityCaseManagement@BSWHealth.org.

BSW Maternity Care Management

BSW Maternity Care Management members receive helpful tips and assistance during pregnancy and after delivery. Benefits include:

WondrTM Health

Have you ever wondered why some people can eat the foods they love and not gain weight? Wondr Health reveals the secret sauce behind then unexpected concept through behavioral science.

Nurse Advice Line

Nurses are available to our members 24/7. Our nurses can give you information about how to take care of yourself at home or can help you decide if an appointment, an urgent care visit or an emergency room visit is best for your symptoms. If you want to talk to a nurse, call 877.505.7947.

Complex Case Management

This program is for members who have chronic conditions or complex care needs. A nurse case manager will work with members, families, and the physician to create a plan to meet the member's ongoing complex care needs. Case managers advocate for members and assist them with setting goals and making a personal plan to improve their health. They also can assist with arrangements for necessary services. Case managers answer questions and provide education to help members have a better understanding of their condition and plan of care.

The purpose of the program is to help you get the best possible results and the greatest value from your health plan. Participation is voluntary. There is no additional cost to members for this program.

For more information, request a screening to see if Complex Case Management is the right program for your needs.

Make informed choices

Our Procedure Cost Estimator can help you plan for future expenses and make informed choices about where to receive care. You can research any treatment (like chemotherapy) or procedure (such as a colonoscopy) in any of our in-network facilities and receive a breakdown of all potential costs, including physician fees, laboratory tests and medications. You can also see progress toward meeting deductibles and out-of-pocket maximums.

The calculation for out-of-pocket expense is for the current plan year and is a good-faith estimate based on the information members provide. Actual out-of-pocket expenses may vary depending upon many factors, including the intensity of the condition, the complexity of treating the condition or the medical provider. Estimates are given for procedures performed by in-network providers.

Discount Programs

At Baylor Scott & White Health Plan, we want to help you cut costs in every area of healthcare. That's why we contract with partners that offer FEHB members discounted rates for important additional healthcare services. Review the programs below and take advantage of these cost-cutting services. These discount services are yours at no additional cost. (Note: Fees you pay for these services do not count toward FEHB deductibles or catastrophic protection out-of-pocket maximums. For more information, please call 800.290.0523.)

Our members have access to hearing aid discounts from 15% to 35% at 2,000 Newport Audiology network providers nationwide.  Newport Audiology offers the latest technology for hearing aids as well as wireless capabilities for television and cellular devices.

Members will also receive additional services at no extra charge: (Valued at over $1,000)

  • Free initial audiology screening (valued at $119)
  • Two-year supply of batteries per instrument (valued at $98)
  • Two-year manufacturer's warranty including loss or damage (valued at $350)
  • Unlimited follow-up visits (valued at $439, assuming a minimum of 6 visits)
  • 100% service satisfaction guarantee

For more information, please call 800.290.0523.

THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance. This plan does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. The plan provides discounts at certain healthcare providers for medical services. The range of discounts will vary depending on the type of provider and service. The plan does not make payments directly to the providers of medical services. Plan members are obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount medical plan organization. You may access a list of participating healthcare providers at BSWHealthPlan.com/FEHB. Upon request the plan will make available a written list of participating healthcare providers. Discount Medical Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800.441.0380.

This plan is not available in Montana and Vermont.

Our members receive discounts from Careington International Corporation, a nationally recognized industry leader with a network of more than 169,000 quality dental access points. Members who take advantage of this program may visit any dentist in the network and change providers at any time.

Program discounts include:

  • 20%-50% discounts on most dental procedures including routine oral exams, unlimited cleanings and major work such as dentures, root canals and crowns.
  • 20% savings on orthodontics including braces and retainers for children and adults.
  • 20% reduction on fees for specialties including endodontic, oral surgery, pediatric dentistry, periodontics and prosthodontics where available.
  • Discounts on cosmetic dentistry including bonding and veneers.

For more information, please call 800.290.0523.

THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance. This plan does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. The plan provides discounts at certain healthcare providers for medical services. The range of discounts will vary depending on the type of provider and service. The plan does not make payments directly to the providers of medical services. Plan members are obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount medical plan organization. You may access a list of participating healthcare providers at BSWHealthPlan.com/FEHB. Upon request the plan will make available a written list of participating healthcare providers. Discount Medical Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800.441.0380.

This plan is not available in Montana and Vermont.

With our ChooseHealthy® Program, our members have access to a wide variety of health services, including chiropractic, acupuncture and more.

Program discounts include:

  • Access to a nationwide network of more than 31,000 credentialed healthcare providers, including more than 23,000 chiropractors.
  • 25% discount on normal fees for services from our network, which includes chiropractors, massage therapists, acupuncturists and registered dietitians.
  • Discounts on vitamins, minerals, herbal supplements, homeopathic remedies, sports nutrition products, health-related books and DVDs, fitness products and skin care items, with free shipping.

For more information, please call 800.290.0523.

ChooseHealthy is a federally registered trademark of American Specialty Health Incorporated and used with permission herein.

THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance. This plan does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. The plan provides discounts at certain healthcare providers for medical services. The range of discounts will vary depending on the type of provider and service. The plan does not make payments directly to the providers of medical services. Plan members are obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount medical plan organization. You may access a list of participating healthcare providers at BSWHealthPlan.com/FEHB. Upon request the plan will make available a written list of participating healthcare providers. Discount Medical Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800.441.0380.

This plan is not available in Montana and Vermont.

The ChooseHealthy® program provides members with access to a wide variety of fitness facilities, as well as health and wellness products

With this fitness program, members can:

  • Access more than 12,000 fitness clubs and exercise centers nationwide.
  • Receive a minimum 10% discount off initiation fees and/or monthly dues (may apply to new health club members only).
  • Try a participating facility for a free one-week trial membership or one free introductory session prior to joining.
  • Receive discounts on a wide variety of health and wellness products including vitamins, minerals, supplements, skin care items, homeopathic remedies, health-related books/DVDs, fitness and sports nutrition products, with free shipping.

For more information, please call 800.290.0523.

Please note that this is a discount program; it is not insurance.
ChooseHealthy is a federally registered trademark of American Specialty Health Incorporated and used with permission herein.

Pharmacy Information

Find all your detailed pharmacy information here

Preventive care medications

Under the Affordable Care Act, also known as the healthcare reform law, BSWHP covers some preventive care medications at 100% without charging a copay, coinsurance or deductible. The following list of drugs and products require a prescription (including over-the-counter medications) and filled at a network pharmacy to be covered at no cost share.

Specialty Pharmacy Drug Program

The Specialty Pharmacy Drug Program offers the choice of two specialty care pharmacies to help manage and access specialty drugs.

Pharmacy information and locations

Find network pharmacies by using the Provider Directory and Pharmacy Locator.

Not a current member?

Use the following links to access the FEHB prescription drug cost calculator and information regarding the formulary.

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