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Bell County Plan Information

  • Looking for your Member ID Card? If you're a new or renewing member and haven't yet received your ID card in the mail, you can access it anytime on the MyBSWHealth member portal. Just log in to MyBSWHealth.com, click on Insurance & Billing, then Baylor Scott & White Health Plan, and select "ID Card." Check out our Member Portal User Guide for more information on this and other helpful features.
  • MyBSWHealth Member Portal Updates: The new MyBSWHealth 24/7 member portal experience is live. Learn more here.
  • COVID-19 vaccines: The COVID-19 vaccine is available to health plan members at zero out-of-pocket cost. We care about the health and well-being of all of our members and are committed to keeping you informed. Click here for more information.

Welcome to the Bell County Employee Plan!

General information

Howdy, neighbor! Baylor Scott & White Health Plan (BSWHP) is based in Temple and many of our employees live and work in Bell County. As one of the top-rated private health insurers in Texas, we are proud to cover nearly 400,000 members across Texas—and especially proud to include our Bell County friends and neighbors (and their dependents) in that number. For detailed information on benefits and other resources, please click the buttons above or scroll down to learn more.

2021-2022 plan year benefits information

2021-22 benefits will be provided by Baylor Scott & White Care Plan (BSWCP), a wholly owned subsidiary of Baylor Scott & White Health Plan, and part of the Baylor Scott & White family of companies.

  • Contact Us: Customer service advocates are available from 7 AM to 7 PM weekdays at 844.633.5325. You can also send a secure email (and receive a secure response) through the MyBSWHealth Member Portal.
  • 24/7 Member Portal: MyBSWHealth. Learn more about the MyBSWHealth app and check out the Member Portal User Guide for more information about the portal and its features, like a digital copy of your ID card.
  • Nurse Advice Line: Nurses are available 24/7 to talk through your symptoms and help you make decisions on next steps, whether that's an appointment or an at-home remedy. The Nurse Advice Line phone number is on the back of your member ID card.
  • Bell County 2021-22 Presentation with Notes

Wellness

  • WebMD Digital Wellness Platform

The Wellbeing Assessment is a simple, digital health survey that helps you take steps toward a more vibrant and healthier life. The Wellbeing Assessment asks questions about your life and delivers customized action steps from our Lifestyle Management Program. Modules are self-paced, available online, and convenient for promoting physical and mental health, all things to help you feel your best.

The WebMD digital wellness platform encourages members to be healthy, while providing personal health support for various health conditions and health risks.

Well-being Assessment - Take an online health assessment to access recommendations and daily habits to improve your health and well-being. The well-being assessment is a simple digital health survey that helps you take steps towards a healthier and more vibrant life. Assessment for members.

Digital Wellness Coaching – Stay engaged, track progress and accomplish well-being goals by utilizing Daily Habits. Daily Habits offers you a personalized set of activities based on your health information and personal interests.

  • Nutrition
  • Sleep
  • Stress
  • Physical Activity
  • Tobacco

Digital Health Library – The Resource card offers articles, videos, recipes and motivational apps to support a healthier life. You can search for condition-specific information or explore other health topics of interest.

From Your Health Plan – Find the latest information on additional wellness offerings available through the health plan.

Wellness Challenges – Join a wellness challenge for the motivation to go the extra mile. Wellness Challenges encourage sustainable, healthy habits through competition and accountability. Gamify drinking water, taking the stairs and other activities that challenge and boost your well-being.

  • Physical Activity: Ready! Set! Move!
  • Nutrition: Five to Thrive
  • Stress: Stressless
  • Sleep: Seize the Zzzz
  • Water: Rethink Your Drink
  • WondrTM Health: Have you ever wondered why some people can eat the foods they love and not gain weight? Wondr Health reveals the secret sauce behind then unexpected concept through behavioral science. Learn More and Apply.
  • FREE Wellness Webinars: Did you know BSWHP has free health education opportunities you can access from the comfort of home? There's a whole series of topics, from nutrition to happiness, and you can come to one or all. Webinars take place midday, so grab your lunch and plan to join us! Learn more and sign up here.
  • Be Well Quarterly Newsletter: The latest edition is available now. Read it here.
  • Community Resources - findhelp:

    Finding help just got easier. findhelp is a Texas-based platform created to connect all people in need with programs that serve them. You can search for local resources like medical care, food, job training, transportation and more. Organizations in your community are ready to help.

    findhelp is free, private, and easy to use. Search and connect at bswhealthplan.findhelp.com

  • Additional Wellness Programs: Learn more.

Telemedicine

MyBSWHealth: Get care from a Baylor Scott & White Health provider wherever you are. Schedule an eVisit or Same-Day Video Visit through MyBSWHealth daily (8 AM to 8 PM), and information about your visit can be connected to your other medical health records. Learn more about MyBSWHealth and download the app now so you'll be ready when you need it.

MDLIVE: MDLIVE offers 24/7 access to board-certified doctors, as well as licensed therapists and more—by phone, mobile device or computer.

Schedule a visit or learn more about MDLIVE.

Specific plan information

Quick links

If you need additional assistance, please feel free to visit one of our local offices or call toll-free at 844.633.5325. Employees who have questions concerning eligibility, cost, contribution level or enrollment should contact their Benefit Administrator.

Pharmacy Information

Pharmacy benefit information for members

Pharmacy information and locations

BSWHP Specialty Pharmacy Drug Program

The BSWHP Specialty Pharmacy Program offers the choice of two specialty care pharmacies to help manage and access specialty drugs.

Preventive care medications

Under the Affordable Care Act, also known as the healthcare reform law, BSWHP covers some preventive care medications at 100% without charging a copay, coinsurance or deductible. The following list of drugs and products require a prescription (including over-the-counter medications) and to be filled at a network pharmacy to be covered at no cost share.

Transition of Care

Enrollees in active treatment

New Baylor Scott & White Health Plan enrollees in active treatment for medical conditions with non-Baylor Scott & White Health Plan network providers may be granted up to 90 days to transition care to network providers, based on individual case review.

Fill out a transition of care form and submit it to Baylor Scott & White Health Plan at:

Baylor Scott & White Health Plan
Attention: Customer Advocacy
1206 W. Campus Drive
Temple, TX 76502

Or fax it to:
254.298.3663
Attention: Customer Advocacy

Authorization and Referrals

Choosing a provider

To receive the maximum benefit from your Baylor Scott & White Health Plan (BSWHP) medical plan, you will need to use BSWHP-contracted doctors, hospitals, pharmacies, and other providers of medical services that are covered by your plan.

When you need non-emergency medical services you always have the choice of using out-of-network providers. However, you will not receive the benefits of your BSWHP medical plan, and you will be responsible for the full cost of any medical services you receive.

Search for providers in the BSW Plus network here and in the BSW Preferred network here.

Emergencies

In all emergency situations, you are encouraged to call 911 or seek care with the nearest BSWHP-contracted provider. If a local network provider is not available, go to the nearest emergency room for treatment.

If you are hospitalized as a result of the emergency, you should contact the BSWHP Health Services Division within 24 to 48 hours of hospital admission at 888.316.7947. Coverage for continued treatment is assured when approval is obtained from BSWHP through the Health Services Division. Emergency care in a hospital emergency room requires a copayment, which will be waived if you are admitted to the hospital within 24 hours.

Referrals

Referrals are not required by Baylor Scott & White Health Plan to see specialists in your network (BSW Plus HMO or BSW Preferred HMO, depending on which plan you choose) but may be required by the specialist themselves according to their departmental policy.

Prior authorizations

Some services may require your physician to ask BSWHP for prior authorization. If you want to be sure BSWHP will pay for this service, you will need prior authorization before these services are performed. When authorization is given, BSWHP will provide coverage for these services based on the terms of your specific plan.

If you have questions about referrals or prior authorizations, please contact us at 844.633.5235.

Contact Us

We're here for you. Our highly trained Customer Advocates can answer your benefits or claims questions, help you find a provider and more. Whatever your question or concern may be, our Customer Advocates will work with you to resolve it as quickly as possible—in most cases, before you hang up the phone.

Call us: 844.633.5325

(7 AM to 7 PM weekdays); TTY: 711

Send a secure message

MyBSWHealth Member Portal

Stop by to say "Hi!"

Temple (headquarters)

1206 W. Campus Drive
Temple, TX 76502
254.298.3000
888.633.5325

Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.

Language assistance

Our Customer Service Representatives speak both English and Spanish. If you would be more comfortable in another language, we can connect you with an interpreter.

Nurse Advice Line

Nurses are available to members 24/7. Our nurses can give you information about how to take care of yourself at home or help you decide if an appointment, urgent care visit or emergency room visit is best. To talk to a nurse, call the number on the back of your member ID card.

Privacy Policy

Important Notice: This notice is to advise you that as a member of the Health Plan, information created, maintained, or received about you may be subject to electronic disclosure, and in keeping with appropriate authorizations from you or your legal representative or as otherwise required by law. As always, our organization remains committed to ensuring the privacy and security of your protected health information.

The information we use to help us better understand our visitors includes domain names but not email addresses. Email addresses are collected only when you initiate communication with us via email or provide us the information. In order to help us improve services and content, we may collect information on what pages are being accessed or visited. You provide any other information that we gather via surveys, forms and registrations.

Personal information that you provide is limited to the specific use for which you provided it. That means that your postal and email addresses and telephone numbers will only be used to contact you regarding a request you submitted online.

Your information will not be shared with any organization outside of our organization without your consent, except as required by law.

If you have any further questions regarding our privacy policy, please contact the Compliance Officer:

Health Plan Compliance Officer
1206 W. Campus Drive
Temple, TX 76502
214.820.8888

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