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Member Resources

For Marketplace Members

MyBSWHealth Member Portal

This is your one-stop shop for most information and questions. You can find just about anything in your member portal, where you can:

Find information about:

  • Your benefits
  • Your member ID cards
  • Your claims

Find care:

  • Virtual care available anytime
  • Online, by phone or in person
  • Need help choosing the right option? Read thisRead this

Use resources:

  • Make a payment
  • Chat with us
  • Send a secure message

Additional Resources

Looking for care in your area? Baylor Scott & White Health Plan's online search tool helps you find virtual care, doctors, hospitals, pharmacies and more.

Remember to carry your Baylor Scott & White Health Plan member ID card with you at all times. You will need to show it to your provider(s) when you receive covered services. Your card contains important information, including your plan name, member ID number, copay/coinsurance amounts and customer service phone numbers to call if you have questions.

You can also contact our Customer Service team and request your new card be mailed to you.

NOTE: Information shown on your ID card may vary based on your plan benefits.

A member guide to setting up automatic premium payments for your Marketplace plan.

Our priority is to provide you — the Baylor Scott & White Health Plan member — with an exceptional healthcare coverage experience. This quick reference guide is designed to provide information about your coverage and help you get the most out of your plan.

Need care advice? Should you see a doctor? Get the info you need today! Members can talk to a nurse for answers 24/7.

As a Baylor Scott & White Health Plan member, we invite you to learn more about how you can use your coverage to access the services you need, when you need them.

Member Tools

Transition of Care

Enrollees in Active Treatment

New Scott and White Health Plan enrollees in active treatment for medical conditions with non-Scott and White Health Plan network providers may be granted up to 90 days to transition care to network providers, based on individual case review.

Please fill out a transition of care form and submit it to Scott and White Health Plan at:

Baylor Scott & White Health Plan
1206 W. Campus Drive
Temple, TX 76502
Attention: Customer Advocacy

Or fax it to:
254.298.3663, Attention: Customer Advocacy

As a member of our health plan, you have a right to:

  1. Receive information about your health plan, including the services we offer and our providers and caregivers
  2. Be treated with respect
  3. Have others recognize your dignity
  4. Privacy
  5. Work with providers to make decisions about your healthcare
  6. Talk openly about appropriate and medically necessary treatment options for your conditions, regardless of cost or benefit coverage
  7. Timely access to your covered services and drugs
  8. Voice complaints or appeals about your health plan, benefit coverage or your medical care
  9. Information about your rights and responsibilities and a right to make recommendations about our member rights and responsibilities

You are responsible for doing your best to:

  1. Give your health plan and providers information they need to provide your care; tell your health plan if you move
  2. Follow plans and instructions for care that you have agreed to with your providers
  3. Understand your health problems and take part in the treatment plan you and your providers make together

Health insurance can be confusing, so we've compiled some resources to help you understand your plan and ask the right questions about your coverage.

Healthcare On the Go

Members have access to board-certified doctors, pediatricians, licensed therapists and more using your smartphone, tablet or desktop computer.

MyBSWHealth Virtual Care

my bsw health mobile app

Receive care from the comfort of your home, or anywhere in Texas, 24/7. Simply log into or download the app.

Conduct an eVisit for common medical conditions and get care fast

  • Complete a short, online interview about your symptoms.
  • Receive a response from a Baylor Scott & White Health provider within one hour.
  • Select your preferred pharmacy to send prescriptions (if needed).

Schedule a same-day Video Visit with a provider, face to face

  • Schedule your appointment.
  • Talk with a Baylor Scott & White Health provider live about your symptoms.
  • Visits length varies, based on your needs. Often as quick as 10 - 15 minutes.
  • Provider will send prescription (if needed) to your preferred pharmacy.

Virtual Care Powered by MDLIVE

md live mobile app

Virtual care options, powered by MDLIVE, are available 24/7 (including holidays) for most Employer Group and all Marketplace members. Check your member guide for information on your group’s benefits.

  • Access to board-certified doctors, pediatricians, licensed therapists and more
  • Secure and easy visits by phone or video
  • Prescriptions sent to your pharmacy when needed


Registration is easy and takes only a few minutes.

  • To register, visit MDLIVE or call 800.718.5082.
  • When you register, be sure to tell them you’re a Baylor Scott & White Health Plan member and have your member ID card available.

NOTE: If you already have an account with MDLIVE through a different insurance plan, you will need to re-register as a Baylor Scott & White Health Plan member. Be sure to save your new username and password so you can log in to the correct account.


Once you have registered with your Baylor Scott & White Health Plan account, you can access MDLIVE:

NOTE: Check your plan documents to determine if MDLIVE is part of your covered benefits.

Health and Wellness Programs

Treating yourself right isn't a trend. It's a good habit. And it's a habit anyone can pick up. Take advantage of these programs to help you improve the areas of your life that need a boost.

Better tools
make it easier

We all have different healthcare needs. Handle them your way with the MyBSWHealth app. Download the app today and take a hands-on approach to your healthcare.

Text BETTER to 88408
QR code - scan to download the my bsw health app
My health. My Way.
Schedule Appointments
Video visit with your doctor
Message your doctor
Get test results
Manage your family's health
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