We're here for you!
Get answers to frequently asked questions from providers.
Customer Service (by Plan Type)
Individual & Family
(including employer-sponsored plans)
BSW SeniorCare Advantage Plans
FirstCare Health Plans STAR Medicaid or CHIP in West Texas: FirstCare.com
RightCare from Scott and White Health Plan STAR Medicaid in Central Texas: rightcare.swhp.org
Pharmacy Help Desk (by Plan Type)
BSW SeniorCare Advantage
BSWH Employee Plan
Emergency or out-of-plan referrals and preauthorizations
Call our Care Coordination Division and we'll help you make any special arrangements that are needed.