Forms & Guides
Tools & Resources
- Authorization to Release PHI (Protected Health Information)
- Authorization to Release PHI (Protected Health Information)
- Complex Case Management Program
- Contraceptive Coverage
- Disease Management Program
- Formulary & Pharmaceutical Management
- Frequently Asked Questions
- Glossary
- Medical Claim Form
- Medical Policies for Drugs & Services
- Members Right & Responsibilities
- Members Right & Responsibilities
- Notice of Privacy Practices
- Notice of Privacy Practices
- Prescription Fills & Refills
- Prior Authorization List (Medical Benefit Drugs & Services)
- Quality Improvement Program
- Technology Assessment Program
- Transition of Care Form
- Transition of Care Form
- Utilization Management Program
- Wellness Programs
Receive care from the comfort of your home, or anywhere in Texas, 24/7. Simply log into MyBSWHealth.com or...
Scan the QR code to download the app →
Download the App
Conduct an eVisit and get care fast
- Enter answers to a few questions about your symptoms; it takes only 5 to 10 minutes
- Receive a response from a Baylor Scott & White Health provider within one hour
- Prescriptions (if needed) will be sent immediately to your preferred pharmacy
Schedule a 24/7 Care Video Visit with an on-call provider
- Schedule your appointment
- Talk with a Baylor Scott & White Health provider live about your symptoms
- Visits are quick: Just 10 to 15 minutes
- Prescriptions (if needed) will be sent immediately to your preferred pharmacy
Link Your MyBSWHealth Account
- Go to the MyBSWHealth portal.
- Select Baylor Scott & White Health Plan in the dropdown.
- Click Verify and Link.
Skip the trip to the waiting room. With Teladoc Health, you can talk with a U.S. board-certified provider within an hour by phone or video from wherever you are for non-emergency conditions like the flu, allergies and infections. Teladoc providers can also prescribe medicine if needed.
2. Access Care
After registering, access care any of the following ways:
Note to BSW Employees
Teladoc is only available to members on the Live Well Premium and Live Well HDHP plans.
Mental Health Care: Confidential Therapy on Your Terms
Your mental health is as important as your physical health. Private therapy is available. You can choose a therapist or psychiatrist who fits your needs. You can also select a time that works best for you. Therapists and psychiatrists are available from 7 AM to 9 PM daily.*
- Anxiety
- Depression
- Marital issues
- Stress
- Grief
- And more
*Mental health care is available for members ages 13 and older.
Talk to a Therapist
- Register by calling 800.835.2362.
- Access care by:
- Calling 800.835.2362
- Visiting TeladocHealth.com
- Downloading the app
- Complete a brief mental health questionnaire.
- Schedule an appointment with a therapist.
Make Informed Choices
Our Procedure Cost Estimator can help you plan for future expenses and make informed choices about where to receive care. You can research any treatment (like chemotherapy) or procedure (such as a colonoscopy) in any of our in-network facilities, and receive a breakdown of all potential costs, including physician fees, laboratory tests, and medications. You can also see progress toward meeting deductibles and out-of-pocket maximums.
Try it! Simply log into the member portal and use the menu at the left to select the Cost Estimator.
The calculation for out-of-pocket expense is for the current plan year and is a good-faith estimate based on the information members provide. Actual out-of-pocket expenses may vary depending upon many factors, including the intensity of the condition, the complexity of treating the condition, or the medical provider. Estimates are given for procedures performed by in-network providers.
Appealing a Claim
Urgent Care Claim Appeals
When services have not been rendered and require an expedited decision, you may submit an urgent care appeal two ways:
By Phone
844.633.5325 - Call the Member Service Center 7 AM-7 PM weekdays.
By Mail
Baylor Scott & White Health Plan
Attn: Appeals & Grievances Department
1206 W. Campus Drive
Temple, TX 76502
A decision will be rendered within 72 hours of the time of submission/receipt of the appeal.
Non-Urgent Care Claim Appeals
Non-urgent care claim appeals must be submitted in writing. These appeals will be reviewed and a decision will be made within 30 calendar days of receipt of the appeal.
You must submit appeals within 6 months of the initial decision. You and/or your provider may receive a request for additional information. This information must be submitted within 60 calendar days of the request. Once this information has been provided, the health plan has an additional 30 calendar days to review and render a decision on the appeal.
- You can mail a written request for an appeal to:
Baylor Scott & White Health Plan
Attn: Appeals & Grievances Department
1206 W. Campus Drive
Temple, TX 76502 - Or via email to: HPAppealsandGrievances@BSWHealth.org
- Disputed Claims Fact Sheet (including how to file an appeal with OPM)