Portals
Find Enrollment and Commission tools, group invoices, reporting, documents and more.
Locate Marketplace ACA policies and view premiums.
View statements, run reports and reconcile business.
Plan Information
Pharmacy Benefit Management
Capital Rx is the Pharmacy Benefits Administrator for Baylor Scott & White Health Plan.
Support
Agent Support
| Service | Phone | Email/Fax | For Assistance With |
|---|---|---|---|
| Agent Licensing | 866.781.7008 Press 1 |
HPLicensing@BSWHealth.org 254.298.3512 |
|
| Commission Assistance | 866.781.7008 Press 4 |
HPBrokerCommission@BSWHealth.org |
|
| All Other Inquiries | 866.781.7008 Press 5 |
HPAgentSupport@BSWHealth.org |
|
Sales Support
| Service | Phone | Email/Fax | For Assistance With |
|---|---|---|---|
| Application Status | 866.781.7008 Press 2 |
HPMedicareApps@BSWHealth.org HPU65Apps@BSWHealth.org 254.298.3567 |
|
| Material Requests | 866.781.7008 Press 3 |
HPAgentSupport@BSWHealth.org |
|
| All Other Inquiries | 866.781.7008 Press 5 |
HPAgentSupport@BSWHealth.org |
|
Agent VIP Line
877.514.8999This line is only used for BSWHP internal agents. For external agents, members are required to be on the call or in person for real-time authentication.
New Member Orientation
877.845.3903 HPMemberOrientation@BSWHealth.org- Pre-effective New Medicare Member Orientation
- Agent must warm transfer or email referral for member to complete orientation
Book of Business Report (Medicare Only)
Complete the following form to request your Medicare Book of Business report.