We've gathered our compliance and legal information in one place for you to access. Here you'll find policies governing the use of this website, information about the Health Insurance Portability and Accountability Act (HIPAA), privacy, non-discrimination, language assistance, security and more.
About Our Plans
Our Health Maintenance Organization (HMO) products are offered through Scott and White Health Plan dba Baylor Scott & White Health Plan, and Scott & White Care Plans dba Baylor Scott & White Care Plan. Insured PPO and EPO products are offered through Baylor Scott & White Insurance Company. Scott and White Health Plan dba Baylor Scott & White Health Plan serves as a third-party administrator for self-funded employer-sponsored plans. Baylor Scott & White Care Plan and Baylor Scott & White Insurance Company are wholly owned subsidiaries of Scott and White Health Plan. These companies are referred to collectively in this section of the website as Baylor Scott & White Health Plan ("BSWHP").
When "Plan" is mentioned, this is referring to BSWHP.
Advance Directives
Advance Care PlanningAdvance directives are legal documents that allow you to convey your decisions about end-of-life care ahead of time. They provide a way for you to communicate your wishes to family, friends and healthcare professionals, and to avoid confusion later on when you are not able to speak for yourself. In the event these documents are needed, preparing advance directives before you need them can reduce turmoil for your family members. Because you have thought ahead, your designee will know your wishes and be able to make decisions in accordance with your wishes.
Two Types of Advance Directives:
- Medical Power of Attorney: The state of Texas Medical Power of Attorney form allows you to appoint someone else to make your medical decisions when your doctor determines that you are not able to understand and appreciate the nature and consequences of a treatment decision. It can be used when you are permanently or temporarily incapacitated.
- Living Will: The state of Texas Directive to Physicians and Family or Surrogates is the living will form for use by residents of Texas. This form allows you to give directive instructions for medical decisions when your doctor certifies that you have a terminal or irreversible condition, and you are unable to actively make your own medical decisions.
Baylor Scott & White Health Plan (BSWHP), in compliance with federal regulations, requires physicians to document in the outpatient medical record whether or not a member has executed an advance directive.
Because the need for use of advance directives often arrive with little or no warning, BSWHP encourages members to execute advance directives and provide a copy of each to their primary care physician and specialty providers.
Non-Discrimination Notice
Baylor Scott & White Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Baylor Scott & White Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Baylor Scott & White Health Plan:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Written information in other formats (large print and accessible electronic formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Baylor Scott & White Health Plan Compliance Officer at 214.820.8888 or HPCompliance@BSWHealth.org.
If you believe that Baylor Scott & White Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Compliance Officer
1206 W. Campus Drive, Ste. 151
Temple, Texas 76502
Compliance HelpLine: 888.484.6977
You can file a grievance in person or by mail, online or email. If you need help filing a grievance, the Compliance Officer is available to help you.
You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at OCR Portal or by mail or phone at:
US Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019 | 800.537.7697 (TDD)
Complaint forms are available at: Filing with OCR
Language Assistance
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 844.633.5325 (TTY: 711).
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 844.633.5325 (TTY: 711).