Care Management

Care Management

Care doesn't stop when your appointment ends. 

Healthcare doesn't begin and end with an appointment. Care management gives you access to a dedicated team that works alongside your provider to support your health between visits.

Whether you have questions about your care, need help understanding your next steps or want support reaching your health goals, your care manager is here to help. Working closely with your provider, your care manager can provide education, connect you with helpful resources and offer personalized support based on your unique needs.

Our goal is simple: to help you feel informed, supported and confident in your health journey.

Participation in care management is voluntary and offered at no cost.

Questions about care management? Call 844.758.0915 or email CaseManagement@BSWHealth.org to learn more.

BSW Maternity Care Management

Our Expecting the Best^® Case Management Program is available to all medical plan participants who are pregnant, up to 1 year postpartum and infants up to 1 year of age. Participants can receive additional support from RN and/or SW Care Managers, including scheduled screenings tailored to where they are in their maternity journey, postpartum depression and maternal behavioral health specialty support, coordinated care and resources to promote a healthy mom and baby. There is no additional cost to members for this program. Benefits include:

• Education and support during pregnancy and after delivery
• In-home support for high-risk conditions (such as diabetes, high blood pressure and severe nausea)
• Screening for early identification of perinatal depression
• Newborn health education
• Breastfeeding best practices

To learn more about or sign up for Expecting the Best^® Case Management send an email to CASEMANAGEMENT@bswhealth.org with you name, health plan member number, date of birth, estimated due date (or when delivered) and any needs you have. All members automatically have maternity benefits. To learn more about your benefits:

• Log into the MyBSWHealth member portal to view your benefit information.
• Call the customer service number on the back of your ID card.

NOTE: Welcoming a new child is an exciting time with many things to remember, but there is one important step you should take as soon as possible after delivery - add your newborn to your benefits within 30 days of birth. Visit and log into MyPeoplePlace.com to submit a life event and add your newborn to your benefits.

Behavioral Health Care Management

Our Behavioral Health Case Management program is available to all medical plan participants. It is designed to help individuals with mental health or substance use disorders access and coordinate the care and resources they need to manage their conditions and improve their overall well-being.

Behavioral Health Case Managers are licensed Social Workers who work directly with members or their legally authorized representatives to assess individual needs, create personalized service plans and connect members with appropriate health plan benefits and community resources. They help members navigate covered services, provide ongoing support and follow-up and offer education about available benefits. Case Managers also assist with finding doctors and behavioral health providers, locating affordable medications and accessing community resources to address financial challenges.

This program is client-centered and goal-focused, with the primary aims to:

• Improve daily functioning
• Promote recovery
• Reduce hospitalizations or crisis episodes
• Enhance overall quality of life

Participation in care management is voluntary and offered at no cost to you. For more information or to enroll in the Case Management program, email CASEMANAGEMENT@bswhealth.org. Please include your member number, best phone number to reach you and what we can assist you with in the email.

For general Case Management referral questions you can reach our Customer Advocate at 844.843.3229, Option 4.