Comprehensive Care Management
Free Assistance with Chronic Health & Access to Care
Living with a health condition can be challenging. To make it a little easier, the Baylor Scott & White Health Plan (BSWHP) Case Management team provides care management services to employees and dependents of Baylor Scott and White Health. Through care management, there is a multidisciplinary team available to support you in managing your health, assisting with navigation and coordination of care. Additionally, care managers work with members, families and providers to create plans to meet the ongoing complex care needs specific to each member. Care managers advocate for members, answer questions, provide education and assist members with setting goals.
A care manager may reach out to you if you have been identified as having a chronic health condition such as asthma, diabetes, COPD or a variety of other conditions that benefit from focused care. Care managers may communicate with your physician to facilitate conversations about your health concerns. At the core of care management is the goal to improve members' health and quality of life in addition to getting the greatest value from their health plan.
Participation in care management is voluntary and offered at no cost to you. For more information, email HPEmployeePlanCaseManagement@BSWHealth.org.
Baylor Scott and White Health Plan Case Management team is available to connect you to a care manager, locate tier one providers within your benefit plan and assist with appointment coordination. Case Management can be reached at 844.843.3229, Option 3.
Pediatric Care Management
Baylor Scott & White Health Plan Case Management has a dedicated team for supporting our members between the age of 1 and 18. Since raising kids does not come easy, our interdisciplinary team is here to help! We are available to support both the pediatric member and their caregiver(s) across a range of needs. Services include education on preventive care specifically for the pediatric population, support for high-risk conditions, support for transition from pediatric to adult provides and more.
For more information on Pediatric Care Management services, email HPEmployeePlanCaseManagement@BSWHealth.org.
BSW Maternity Care Management
Our Expecting the Best® Case Management Program is available to all medical plan participants who are pregnant, up to 1 year postpartum and infants up to 1 year of age. Participants can receive additional support from RN and/or SW Care Managers, including scheduled screenings tailored to where they are in their maternity journey, postpartum depression and maternal behavioral health specialty support, coordinated care and resources to promote a healthy mom and baby. There is no additional cost to members for this program. Benefits include:
- Education and support during pregnancy and after delivery
- In-home support for high-risk conditions (such as diabetes, high blood pressure and severe nausea)
- Screening for early identification of perinatal depression
- Newborn health education
- Breastfeeding best practices
To learn more about or sign up for Expecting the Best® Case Management, send an email to HPEmployeePlanCaseManagement@BSWHealth.org with your name, health plan member number, date of birth, estimated due date (or when delivered) and any needs you have. All members automatically have maternity benefits. To learn more about your benefits:
- Log into the MyBSWHealth member portal to view your benefit information.
- Call the customer service number on the back of your ID card.
NOTE: Welcoming a new child is an exciting time with many things to remember, but there is one important step you should take as soon as possible after delivery - add your newborn to your benefits within 30 days of birth. Visit and log into MyPeoplePlace.com to submit a life event and add your newborn to your benefits.