Have question about your benefits, coverage, pay or any healthcare needs? Call us and follow the prompts based on your specific needs:
- Press 2 - Access medical eligibility, benefits information or claims details using the self-service IVR.
- Press 3 - Transferred to Rightway for pharmacy benefits, prescriptions authorizations or formulary questions.
- Press 4 - Speak with a Customer Advocate about medical benefits and authorizations, care management needs and provider network related questions.
- Press 5 - Patient Advisory Nurse Line for non-emergency symptoms and health or treatment questions.
- Press 6 - Transferred to PeoplePlace for help with your pay, benefits, paid time off, disability and leave.
Other Resources
BSWH Benefits
Visit your benefits website to review your plan options, find side-by-side plan overviews and watch quick videos explaining how the plan works.
Health Savings Account
Manage your Health Savings Account through Optum Bank.
MyBSWHealth App
MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.
Member Portal
With our 24/7 member portal, you can enjoy access to your health plan and health providers within a secure environment that includes the resources you can count on from Baylor Scott & White Health Plan. It's your one-stop shop for most information and questions.