If you are a FirstCare Health Plans Marketplace member in West Texas, visit FirstCare.com.
* If you purchased your plan directly through Baylor Scott & White Health Plan (off-exchange), call 800.321.7947.
If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.
* If you are a Covenant Health or Hendrick Health member with Baylor Scott & White Health Plan (BSWHP) coverage, visit my.FirstCare.com.
** Now available for most plans.
If you are a FirstCare Health Plans STAR Medicaid or CHIP member in West Texas, visit FirstCare.com.
If you are a RightCare from Scott and White Health Plan STAR Medicaid member in Central Texas, visit rightcare.swhp.org.
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can also get information in larger print or in any other language format, if needed. Our TTY line is 711.
Need care advice? Do you have health or medication questions? For non-emergency symptoms and health or treatment questions, members can call the 24-Hour Nurseline at 877.505.7947 (TTY: 711) to speak with a registered nurse.
Get answers to frequently asked questions from providers.
844.633.5325 Fax: 800.626.3042
BSW SeniorCare Advantage Plans 866.334.3141
FirstCare Health Plans STAR Medicaid or CHIP in West Texas: FirstCare.com
RightCare from Scott and White Health Plan STAR Medicaid in Central Texas: rightcare.swhp.org
BSW SeniorCare Advantage 866.334.3141
BSWH Employee Plan 800.728.7947
Call our Care Coordination Division and we'll help you make any special arrangements that are needed.
Use this map to find your region and corresponding representative email address.
■ Region 1 - HPRegion1@bswhealth.org ■ Region 2 - HPRegion2@bswhealth.org ■ Region 3 - HPRegion3@bswhealth.org ■ Region 4 - HPRegion4@bswhealth.org
Call 844.633.5325 Visit your 24/7 Employer Portal
Give us a call and we can get started. 866.781.7008 (TTY: 711)
Are you currently selling Baylor Scott & White Health Plan? Visit Your 24/7 Agent/Broker Portal 866.781.7008 (TTY: 711) TTY: 800.735.2989
We all have different healthcare needs. Handle them your way with the MyBSWHealth app. Download the app today and take a hands-on approach to your healthcare.
Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.