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Contact Us

Have a question? Check these frequently asked questions first.

Marketplace Members

If you are a FirstCare Health Plans Marketplace member in West Texas, visit FirstCare.com.

* If you purchased your plan directly through Baylor Scott & White Health Plan (off-exchange), call 800.321.7947.

Members With Coverage Through Work

If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.

* If you are a Covenant Health or Hendrick Health member with Baylor Scott & White Health Plan (BSWHP) coverage, visit my.FirstCare.com.

** Now available for most plans. Available for all plans early 2023.

Medicaid Members

If you are a FirstCare Health Plans STAR Medicaid or CHIP member in West Texas, visit FirstCare.com.

If you are a RightCare from Scott and White Health Plan STAR Medicaid member in Central Texas, visit rightcare.swhp.org.


Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can also get information in larger print or in any other language format, if needed. Our TTY line is 711.

Nurse Advice Line

Need care advice? Do you have health or medication questions? For non-emergency symptoms and health or treatment questions, members can call the 24-Hour Nurseline at 877.505.7947 (TTY: 711) to speak with a registered nurse.

We're here for you!

Get answers to frequently asked questions from providers.

Customer Service (by Plan Type)

Individual & Family
(including employer-sponsored plans)

844.633.5325
Fax: 800.626.3042

Medicare Advantage

BSW SeniorCare Advantage Plans
866.334.3141

Medicaid

FirstCare Health Plans STAR Medicaid or CHIP in West Texas: FirstCare.com

RightCare from Scott and White Health Plan STAR Medicaid in Central Texas: rightcare.swhp.org

Pharmacy Help Desk (by Plan Type)

BSW SeniorCare Advantage
866.334.3141

Commercial
855.205.9182

BSWH Employee Plan
800.728.7947

Emergency or out-of-plan referrals and preauthorizations

Call our Care Coordination Division and we'll help you make any special arrangements that are needed.

888.316.7947

Find a Representative

Use this map to find your region and corresponding representative email address.

Region 1 - HPRegion1@bswhealth.org
Region 2 - HPRegion2@bswhealth.org
Region 3 - HPRegion3@bswhealth.org
Region 4 - HPRegion4@bswhealth.org

Want to sell Baylor Scott & White Health Plan?

Give us a call and we can get started.
866.781.7008 (TTY: 711)

Agent & Broker Support

Are you currently selling Baylor Scott & White Health Plan?
Visit Your 24/7 Agent/Broker Portal
866.781.7008 (TTY: 711)
TTY: 800.735.2989

Agent Sales Support

Service Phone Email/Fax For Assistance With
Agent Licensing 866.781.7008 Press 1 HPLicensing@BSWHealth.org
254.298.3512
  • Onboarding Assistance & Appointment Status
  • General Contracting Questions
  • Ready-to-Sell Requirements
  • License, E&O and Certification Updates
Application Status 866.781.7008 Press 2 HPMedicareApp@BSWHealth.org
HPU65Apps@BSWHealth.org
254.298.3567
  • Enrollment Verification
  • Application Status
  • AOR Validation
Material Requests 866.781.7008 Press 3 HPAgentSupport@BSWHealth.org
  • Product Information
Commission Assistance 866.781.7008 Press 4 HPBrokerCommission@BSWHealth.org
  • Commission Questions
  • Statement Portal Access and Review
  • Agent of Record Change Requests
  • FMO Affiliation Changes
All Other Inquiries 866.781.7008 Press 5 HPAgentSupport@BSWHealth.org
  • General Support Assistance
  • Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
  • Agent/Broker Portal (Access Required)
  • Website Navigation

Our Headquarters

Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.

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Healthcare is Better when it's all together.

Download the MyBSWHealth app today and see how easy it is to manage your family's care in one place.

my bsw health app

Text BETTER to 88408

 
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