Welcome to Baylor Scott & White Health Plan
MyBSWHealth App
MyBSWHealth offers virtual care whenever and wherever you need it. Like right now. Or later tonight. Or even on Sunday. To get the care you need now, simply download the app.
Chat
Did you know you can chat with a Customer Service Agent?
Access an automated menu to view recent claims, plan benefits and plan details or connect to a live Customer Service Agent to help answer any additional questions.
Log into your Member Portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company. You can find the chat icon in the lower right corner of the Claims, Plan Benefits and Deductible pages.
J.D. Power Award Winner
No. 1 in Member Satisfaction among Commercial Health Plans in Texas
The J.D. Power 2025 U.S. Commercial Member Health Plan Study measures satisfaction across key factors, including coverage and benefits, provider choice, cost, customer service and trust.
Baylor Scott & White Health Plan ranks No. 1 in Texas across the following categories:
- Product/Coverage Offerings
- Ease of Doing Business
- Trust
- Helps Save Time or Money
- Ability to Get Health Services How/When I Want
- Digital Channels
- People
Baylor Scott & White Health Plan, anchored by Baylor Scott & White Health, continues to innovate and evolve to meet the needs of members across Texas. From digital tools that simplify access to care to personalized wellness programs, Baylor Scott & White Health Plan is redefining what it means to be a health partner.
For J.D. Power 2025 award information, visit jdpower.com/awards.